theNeedle is an email-intelligence and attention-management product operated by Crescentic LLC. You can permanently delete your theNeedle account and associated data from the app or submit a deletion request by email.
Delete your account in the app
- Sign in to the theNeedle app.
- Open More.
- Open Settings.
- Select Delete account.
- Type DELETE to confirm.
- Select Delete permanently.
Deleting your account cannot be undone. It disconnects every connected mailbox and removes your theNeedle account from active systems.
Deleting your theNeedle account does not delete messages or other information held by Gmail, Outlook, Yahoo, iCloud, or another underlying email provider. It also does not automatically cancel a paid subscription managed by Apple App Store or Google Play. Cancel any store-managed subscription separately in your device's subscription settings.
Request deletion without the app
Email privacy@crescentic.ai with the subject theNeedle account deletion request. Send the request from the email address associated with your theNeedle account and include that account email address in the message.
Crescentic may take reasonable steps to verify your identity and authority before completing the request. Do not send your password, mailbox password, provider access token, or other authentication credential by email.
Data deleted or de-identified
Following a valid account deletion request, Crescentic deletes or de-identifies Personal Information associated with the theNeedle account from active systems, including, as applicable:
- theNeedle account and profile information;
- connected mailbox authorizations and stored provider credentials;
- imported message content and metadata held by theNeedle;
- classifications, summaries, extracted deadlines, obligations, alerts, and related derived information;
- preferences, relevance settings, notification settings, and product configuration;
- Friend Support invitations, relationships, and related account-linked records; and
- other theNeedle product data associated with the account.
Deleting the account does not delete information independently held by an email provider, mobile carrier, application store, payment provider, Friend Support recipient, or other third party.
Data that may be retained
Crescentic may retain limited information when required or permitted for:
- legal, regulatory, tax, accounting, or contractual obligations;
- billing, transaction, refund, or subscription records;
- fraud prevention, security, abuse prevention, and incident investigation;
- consent, opt-out, audit, dispute-resolution, and enforcement records; or
- exercising or defending legal claims.
Information may also remain temporarily in backups, security logs, or protected archival systems until the applicable backup or archival cycle completes. Retention periods vary by information type and applicable obligation. Retained information is restricted to the purpose requiring its retention and is deleted or de-identified when that purpose no longer applies.
Information that has already been de-identified and can no longer reasonably be associated with you may be retained.
Delete data from one mailbox without deleting your account
You can disconnect one connected mailbox while keeping your theNeedle account and subscription active:
- Sign in to the theNeedle app.
- Open More.
- Open Mailboxes.
- Select the mailbox you want to remove.
- Select Disconnect and confirm.
Disconnecting a mailbox stops future access, clears stored provider credentials, and deletes imported messages and associated classifications for that mailbox from active theNeedle systems. theNeedle retains the disconnected mailbox's account identifier so you can recognize and reconnect it later. This does not delete messages from the underlying email provider or cancel a paid subscription.
To request deletion of the retained disconnected-mailbox identifier or other specific theNeedle data, email privacy@crescentic.ai.
Questions
For privacy questions or deletion requests, contact the Crescentic Privacy Office at privacy@crescentic.ai.
For more information, review the theNeedle Privacy Notice and the Crescentic LLC Privacy Statement.